Big Deal
It is sad to say that multiple store managers take this approach when dealing with higher up fancy pants company home office types. “Yes! Everything is perfect!” “No! It WAS perfect but the person who was making it perfect was sick so it is unfortunately not quite perfect at the moment!”
The visits are for the decision makers to see how things are really going, aren’t they? So that if something isn’t working right they can figure out why? I think the fear of some sort of consequence hangs over the head of many a store manager who doesn’t feel comfortable or confident enough to stand for their own decisions and to bring up actual issues that may be happening in the store, so it’s easier to just lie, lie, and lie some more.
