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I saw an article on the in store newsletter about The Bookstore using headset radios. While in concept I’m sure it sounded good, there could be a lot of misuses for the little headsets. With stores that are set in a shopping center you may have to deal with a few crossed signals or other companies listening in on you.
You may also have to deal with uncooperative headset users, or immature users. There’s going to be some chatter on these things that will be less than professional.
I understand the intent, it’s to get a quicker response for helping a customer, to pool information from many booksellers without having to chase one down or do an overhead page. Practice may prove a little more frustrating. I’d like to be proven wrong. Borders did it and it seemed to work out okay over there I think…