I got a great facebook message from a reader who detailed one of her favorite interactions with a customer: “my absolute favorite was having a call from a young woman looking for a book. Went over and under her requests and finally found a copy, though a different edition than she would have liked. When she asked the price and I told her she replied ‘That’s ridiculous! Isn’t there someplace where I can just rent a book instead of buy it? Just like Blockbuster!'”
Wow. Just wow. I had to make that into a comic. Wren! Thanks for the facebook message!