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I would hazard a guess at saying we’ve all had at least one “customer” try to return a book and you KNEW they were lying. No doubt, a bald faced liar. A lot of those types can be handled by calling up a manager and passing the buck to them. I have tried before the calls to a manager happens to lie back. I have had mixed results. Of course, this is before the headsets we have been issued. I wonder how much we can utilize the headsets in ways that allow other booksellers and managers to listen in on the attempted non-receipted return and come back up the claims we use to refuse some jerk trying to get some free gift cards or whatever.