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Brittany was talking to me about how many regular cafe customers she interacted with while working as a barista. She said that she got to know the customer by their drink rather than their name most of the time.

Customers can get pretty particular about how their caffeinated drink is prepared for them and I’m guessing those directions stick in the mind a bit more than a John, Tim, or Lana.

Writing the customer’s name on a cup can help sometimes, but I know for me, sometimes once I write something down I completely forget what was written in the first place.