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There are some dreaded phone calls that happen to us at work. Any phone call that has an older voice on the other end of the line can become an exercise in patience. I spent 25 minutes on the phone with a customer the other week just trying to help them set up a Nük account to get one book. Signing up different accounts, changing passwords, updating operating systems…
I can’t get too angry at these people. They are buying our products, and the older generation picking up newer technologies is refreshing. They aren’t screaming at me to get off their lawn…They’re screaming at me to fix their Wi-Fi. Progress.