Kimberly wrote to me recently about the issues we all are dealing with concerning the hour cuts: “With cuts in hours, we’re constantly short staffed and running like crazy. Miraculously, though, today we had full coverage at CS, cash, juvi, and music for the first time in longer than I can remember. Why? Because the DM and his boss were visiting. God forbid they should see things the way they really are!”

Even with the schedule finagling that Lark did, making sure the planned visits had the most hours dedicated to them for all the prep work needed to make the store look normal, he still panicked. Then Lark would throw as many magician tricks at the district manager as possible. Sleight of hand, misdirection, flat out, bold faced lies… There were many times we all questioned how they couldn’t see the crap Lark was pulling off.