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Spying on the competition happens from time to time. But after an initial day or two of looking at Amazon’s customer base, do we need to keep it going? We got the data for whatever good that does us, shouldn’t we be buckling down and providing even better customer service at the store we work at? Shouldn’t we be competing for the customer? Taking away work hours to go spy on someone is absolutely pointless.
The Amazon store is pointless in itself as well. A giant store dedicated to encouraging people to sign up for a Prime Membership and hope that it pulls the customers away from other bookstores nearby. I don’t know how much Amazon is paying for a lease in a high end shopping mall area, but I don’t honestly think they’re pulling in the sales to justify it. Operating a loss leader of a location to attempt to hurt the sales of a competitor seems like a bad move from my point of view.