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We have seen a lot of mis-shipped items, a lot of customer orders that were SUPPOSED to be shipped, and we’ve had plenty of damaged items shipped in to our store. It’s something that you can count on. Human error is still found somewhere in the automation of retail.
It was at a weird moment when a Complete Guide to Canning was shipped instead of the book that the customer wanted that I got an idea. Maybe someone who was fulfilling the order at the distribution center misread the book title? I tend to add or drop a letter or two when I’m skimming paperwork and I doubt I’m the only one that happens to.