I got a great story from Tracie a little while ago: “A customer called the store to see if they had particular CD. When I checked the system I saw there was one on hand and the customer said, “okay,” and hung up. About 10 min later the same customer calls again and is asking where in the store the Music section is located. He then proceeds to tell me that he is in the store right now and he cannot find it. I reminded him that he was inside the store and that there was plenty of booksellers around that would be happy to help him and hung up.”

Thanks for the story, Tracie!!!